Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee for Hampton Hill
At Flowers Hampton Hill, we pride ourselves on delivering the highest quality floral arrangements to households and businesses throughout Hampton Hill and the surrounding area. Our commitment to freshness is unwavering—every bouquet and arrangement is carefully crafted and inspected to ensure it meets our strict quality standards. If you have concerns regarding your floral purchase, please review our returns, refunds, and complaints process below.
Damaged-on-Arrival Policy
While our team takes every precaution to ensure that your flowers arrive in perfect condition, minor damages may occasionally occur during transit. If your flowers are delivered damaged or appear significantly wilted upon arrival, please contact us as soon as possible. We recommend providing a clear photograph of the affected flowers on the same day of delivery to allow us to assess and resolve the issue efficiently.
Our Freshness Window
Your satisfaction is our priority. We guarantee the freshness of all flowers delivered within Hampton Hill for a minimum of five days from the day of delivery, provided proper care guidelines are followed. Should your flowers appear wilted or show signs of deterioration within this freshness window, please get in touch immediately, including a photo and your original order details for prompt assistance.
Refund or Replacement Options
If your flowers arrive in less than perfect condition or do not meet your expectations for freshness within the guaranteed window, we offer several resolution options:
- Replacement: We are happy to send a replacement bouquet at the earliest opportunity, at no additional charge, to the original delivery address in Hampton Hill or nearby areas.
- Full or Partial Refund: Depending on the nature and extent of the issue, we may offer a full or partial refund to the original payment method used at checkout.
Our dedicated customer care team will work with you to determine the best solution based on your unique situation.
How to Make a Complaint
Your feedback is important to us. If you are dissatisfied for any reason with your Flowers Hampton Hill order or experience, we encourage you to notify us within 48 hours of your delivery. Our team will review your complaint thoroughly and respond as quickly as possible, usually within one business day. Please have your order details and any supporting information (such as photographs or delivery confirmation) ready, so we can resolve your concern efficiently.
Serving Hampton Hill with Trust & Care
As a trusted local florist, Flowers Hampton Hill has served the Hampton Hill community and surrounding businesses with pride for many years. We value the trust you place in us each time you order. Every bouquet is handled with the same care and attention we would expect for our own families. Your satisfaction is the foundation of our reputation, and we are committed to ensuring every customer’s experience reflects our high standards.
Contacting Our Team
If you have questions about our returns, refunds, or complaints process, or if you need to discuss an order, our friendly team is ready to help. We invite you to contact us using your preferred method, and we will do our utmost to resolve any issues promptly and to your satisfaction.
