Online Flower Delivery Terms & Conditions for Hampton Hill

Terms & Conditions for Flower Delivery in Hampton Hill

Welcome to Flowers Hampton Hill: Terms & Conditions

These Terms & Conditions govern the use of the Flowers Hampton Hill online flower delivery service, applicable to customers placing orders for delivery within Hampton Hill and surrounding areas. Before making a purchase, please carefully read these conditions as they outline your rights and responsibilities and our legal commitments to you. By placing an order through our website, you agree to be bound by these terms in full.

1. Order Process

To place an order for flower delivery through Flowers Hampton Hill, customers must select their desired products from our online catalogue and add them to their shopping basket. During checkout, you will be prompted to provide the required delivery details, including recipient name, delivery address within Hampton Hill or neighbouring areas, contact information, and any special instructions.

Once your order is complete, you will be directed to the payment portal to finalise your purchase. A confirmation email will be issued upon successful receipt of your order and payment. This confirmation acts as acceptance of your order subject to availability and our verification checks.

Should any issues arise regarding product availability, delivery address, or payment, we will contact you promptly to resolve the matter. Flowers may differ slightly from images shown due to seasonal availability or supplier variations. In such cases, appropriate substitutions will be made in line with our substitution policy, ensuring equal or greater value and maintaining the style and feel of your chosen arrangement.

2. Payments

Flowers Hampton Hill accepts major debit and credit cards, as well as other payment methods as displayed at checkout on our website. All transactions are processed in GBP (£). Full payment is required at the time of order placement; we do not offer cash on delivery or credit facilities.

Payment must be authorised and cleared before orders can be processed or dispatched. We use secure payment processors to safeguard your financial details. Flowers Hampton Hill does not store your payment card information after your transaction is complete.

On rare occasions, pricing errors may occur. If we discover an error in the price of the items you have ordered, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If we are unable to contact you, your order will be treated as cancelled.

3. Delivery Policy

Our online flower delivery service covers Hampton Hill and neighbouring locations. If you are unsure whether your postcode is within our delivery zone, please consult our website or contact our customer support for clarification before ordering.

We offer same-day and next-day deliveries, subject to order cut-off times and flower availability. Specific delivery windows can be requested but are not guaranteed. Delivery times may be affected by circumstances beyond our control, such as traffic conditions or weather events, for which we shall not be held liable.

If the recipient is unavailable at the time of delivery, we may leave the flowers with a neighbour or in a safe location, where practical, and will make reasonable efforts to inform the recipient of the delivery attempt. Alternatively, we may attempt re-delivery at a later time or date, as appropriate.

Please ensure all delivery details provided are accurate and complete. We are not responsible for delays or losses arising from incomplete or incorrect address information.

4. Cancellations and Amendments

If you wish to cancel or amend your order, you must contact us as soon as possible. Orders may only be cancelled or modified before the preparation or dispatch of flowers begins. Due to the perishable nature of our products, cancellations or amendments may not be possible once your order is in process or has been delivered.

In cases where cancellation is accepted, a full or partial refund will be processed in accordance with your original method of payment. Please note that special event orders, such as wedding or funeral arrangements, may be subject to different cancellation terms, which will be communicated at the time of booking.

5. Refunds and Returns

We strive to deliver fresh, high-quality flowers and accurate representations of your chosen arrangements. If your delivery arrives in unsatisfactory condition or does not match your order, please notify us within 24 hours of receipt. Photographic evidence may be required to assess the issue.

Refunds or replacements will be offered at our discretion based on the circumstances. Please note that the right to cancel or return perishable goods, such as flowers, is limited under UK law and does not apply beyond cases of demonstrable fault or error on our part.

6. Product Availability and Substitution

While we make every effort to supply the exact items displayed on our website, flower varieties and accessories are subject to seasonal and supply variations. When necessary, we reserve the right to substitute elements of your arrangement with suitable alternatives of equal or greater value, maintaining the design, colour scheme, and overall quality of your order.

If significant substitutions are required, we will make reasonable efforts to consult you in advance, especially for bespoke or themed arrangements for special events.

7. Limitation of Liability

Flowers Hampton Hill will not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our online ordering platform or delivery service, except in cases where such liability cannot be excluded or limited under applicable laws.

Our total liability in relation to any order, whether arising in contract, tort, or otherwise, shall not exceed the total value of the order in question. We are not responsible for loss, damage, or delay resulting from incorrect information provided by you, or events outside our reasonable control, including (but not limited to) natural disasters, strikes, or traffic disruptions.

Nothing in these Terms & Conditions limits your statutory rights as a consumer under UK law or excludes liability for personal injury or death caused by our negligence.

8. Intellectual Property

All content, text, graphics, images, product designs, and software on the Flowers Hampton Hill website are protected by intellectual property laws and remain the property of their respective owners. You may not reproduce, distribute, or otherwise use any part of our website content for commercial or public purposes without our express written permission.

9. Use of the Website

You agree to use the Flowers Hampton Hill website solely for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use or enjoyment of the website. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe your conduct is potentially unlawful, harmful, or in violation of these Terms & Conditions.

10. Privacy and Data Protection

We collect and process your personal information in accordance with our privacy policy and applicable data protection legislation. Your data is used solely for the purpose of fulfilling your flower delivery order and communicating with you regarding your purchases or enquiries.

By placing an order with us, you consent to the use of your information as described. We do not sell, rent, or share your details with third parties except as necessary for order processing and delivery.

11. Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms or the use of Flowers Hampton Hill’s service shall fall under the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

12. Amendments to Terms & Conditions

Flowers Hampton Hill reserves the right to update, amend, or revise these Terms & Conditions as necessary. Any changes will be posted on our website and will apply to orders placed after the date of publication. It is your responsibility to review the terms before each purchase.

13. Complaints and Customer Support

If you have any queries, concerns, or complaints regarding your order or Flowers Hampton Hill’s service, please contact our customer support team. We will make every effort to address your issues in a timely and fair manner.

Application of Terms

These Terms & Conditions apply to all customers ordering flower delivery via Flowers Hampton Hill’s website, including those residing in Hampton Hill and adjacent areas served by our delivery network. No variation of these terms is permitted unless agreed by us in writing.

Thank you for choosing Flowers Hampton Hill for your flower delivery needs in Hampton Hill and surrounding communities. Your satisfaction and trust are of utmost importance to us.